Technical Support Engineer

UNIX, Linux, MySQL, Java, scripting, …

Your mission?

You will handle incoming tickets from customers and cooperate with fellow support engineers to
make sure customer requirements are solved fast and in high quality.

What do we offer

Flexible working time and work-from-home option
Friendly western management style
Premium health care & insurance programs
English class with native speakers
International experience (our colleagues are in Europe, Australia, US and customers worldwide)
Business trips to Europe, Australia …
Every-day chance to practice and improve your English
Opportunity to work on-site in Europe, Australia
Opportunity to relocate between HCMC and Da Nang offices
Competitive compensation/salary
Work in professional team under experienced mentor and supervisor
Agile development and friendly colleagues to support your start and your personal technical growth
Optional BYOD (bring your own device) allowance
Modern and attractive working environment, relax zone
Team building activities
Free coffee and cookies in the pantry
Free parking

and we also expect some skills and passion in return. Are you up to the challenge?

You will be in charge of…

Triage incoming customer tickets
Daily follow-up of existing tickets to ensure customer is always up to date on current status
Address new critical tickets with utmost importance
While on evening and weekend duties, be available within one hour to address new critical
tickets or system down situations based on received monitoring alerts
Active communication with the engineering team when it comes to investigating and fixing server
bugs

If you know how to make software, then you can create big things.

Xavier NielFrench Businessman

I always follow the same idea: Start small and disrupt to create something big.

Xavier NielFrench Businessman

The real force of Silicon Valley is the mentality, the spirit. There’s no reason at all that can’t be replicated in Paris.

Xavier NielFrench Businessman

The real force of Silicon Valley is the mentality, the spirit. There’s no reason at all that can’t be replicated in Prague.

Ivan KudibalFounder, CEO and Chief entertainment manager at – Bonitoo.io

The real force of Silicon Valley is the mentality, the spirit. There’s no reason at all that can’t be replicated in Saigon.

Robert Machacek(over a glass of beer with Nguyen Ngoc Long), Founder and CEO at – RnD4U.com

Each week I try to have three lunches with my children, one working lunch, and one lunch with mates.

Xavier NeilFrench Businessman

I have done a lot of stupid things in my life.

Xavier NielFrench Businessman

What should you have to succeed?

Excellent English communication skills both written and spoken.
Basic programming skills (preferably in Java)
Basic UNIX knowledge (shell scripts, CRON, grep, cat …)
MySQL skills
Good analytical skills
Ability to logically address an issue
Perseverance
Ability to work on standby evenings and weekends on a rotating basis with the other support
engineers (every 5 weeks max)
Good team spirit

About RnD4U and Price f(x)

We are unconventional, foreign invested company, R&D Studio of IT professionals with record at the US technology startups such as Systinet, Mercury Interactive, as well as longer job history at large corporations such as Hewlett-Packard and DHL. Nowadays we help to build new startups such as Price f(x), Trip.market, InfluxData and Bonitoo.

Price f(x) is #1 fast growing SaaS pricing and CPQ solution provider (Gartner 2018). We are a young and unconventional software company created in 2011 by experienced pricing software and pricing consulting professionals. Our vision is to become and stay the leading SaaS pricing and CPQ solution provider. We are agile company that brings good ideas to life quickly and is committed to market driven innovation. We are very flexible so our customers are from diverse industries and sizes with brands like Toys“R“Us, Robert Bosch, MediaMarktSaturn, Kärcher, Dr. Max etc. We are a solid and sustainable company which is and will be strongly growin globaly for the years ahead. Great time to join us and grow with us outside the borders.

How to apply?

Contact us on jobs@rnd4u.com and include your CV/cover letter or whatever you like to present yourself. Hotline: 0937223076; Skype: ngoclong13. More open positions can be found here.